We Weren’t Just Airborne Yesterday – Time flies when you’re having fun!
More than 46 years ago, Rollin King and Herb Kelleher got together and decided to start a different kind of airline. They began with one simple notion: If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline. And you know what? They were right.
Our Company Promise
Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Our Employee Promise
I will demonstrate my Warrior Spirit by striving to be my best and never giving up. I will show my Servant’s Heart by delivering Legendary Customer Service and treating others with respect. I will express my Fun-LUVing Attitude by not taking myself too seriously and embracing my Southwest Family.
People are, and always have been, the heartbeat of Southwest Airlines®, and we work to advance and connect them to the things that are important in their lives. Our focus on People includes Employees, Customers, Communities, and a perspective on relevant Societal Topics.
Culture and Employee Experience
Southwest® is known for our legendary Hospitality and world-famous Culture. Our Culture is often imitated but never duplicated, and every Employee plays a role in promoting and preserving it. We provide our People with great jobs and benefits, and a world-famous Culture where they’re encouraged to be their authentic selves—drawing on their unique perspectives, skills, and experiences in their day-to-day jobs. Employees are treated with the same concern, respect, and caring attitude within our organization that they are expected to share externally with every Southwest Customer.
Employee Recruitment, Training, and Retention
We “hire for attitude and train for skill.” We’re committed to quality training and development that drives progress and change, better retention, and sets Employees up for success. Attracting prospective Candidates to Southwest and retaining our current People is at the forefront of everything we do. We strive to offer Candidates the best hiring experience we can, and part of that focus means transparency at every step. We’re often recognized as a great place to work, including being a great employer for women, veterans, diversity, and recent college graduates.
Our Employees are the Heart of Southwest. The Golden Rule is at the forefront of our Culture, because treating our Employees well does good things for the rest of our business. Full-time and part-time Employee benefits include:
- Health coverage, including medical, prescription, dental, vision, and an Employee Assistance Program for mental health care.
- Voluntary benefits, including company-provided life, optional life, accidental death and dismemberment insurance, and short-term and long-term disability.
- Financial benefits including retirement through a 401(k) including company match, Employee Stock Purchase plan, and ProfitSharing plan.
- Paid time off, including vacations, personal time, sick time, disability, and for noncontract Employees, holidays and parental leave.
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