Take Your Career to New heights In Airport American Airlines.

At the Airport

At the airport, the possibilities with American are endless, they are the heart of our business.

Every day will be a unique adventure from serving our customers around the world to standing on the tarmac beside one of our widebody aircraft. You’ll feel the buzz of the engine and witness the swift takeoff and landing of our planes. Feel free to immerse yourself in the excitement of travel where no moment is ever the same.

Join our global family of 130,000 team members, as caring for customers is where your journey at American begins.

Perks and Benefits

One of the many benefits you’ll enjoy during a career with American Airlines is the travel privileges that let you, your family and your friends explore new destinations across the globe. Watch the video to learn how some of our team members use their travel perks to experience destinations both near and far.

Tarmac delay contingency plan – U.S. airports

Every American Airlines, Envoy, PSA and Piedmont team has a comprehensive contingency plan to respond to lengthy onboard ground (tarmac) delays at U.S. airports.

Each plan:

• Ensures we’ll have adequate resources available to meet your needs
• Names a control person to coordinate local teams and communicate with central operations centers

At each U.S. airport we serve, plans are coordinated with:

• Local airport authorities
• Transportation Security Administration (TSA)
• U.S. Customs
• Border Protection at each U.S. airport regularly used for international flights

We also have plans for all airports we regularly serve (including our designated diversion airports) to make reasonable efforts to share facilities and gates with other carriers in an emergency and during irregular operations such as extreme weather. Gates would be made available in accordance with established operational priorities (i.e. medical emergencies, maintenance concerns) and local gate compatibility constraints. If a gate is not available and deplaning is necessary, other equipment such as air stairs will be made available to deplane passengers.

Unless otherwise noted, marketed international and / or codeshare flights (AA flight number operated by another carrier) follow their own tarmac delay contingency plan. This contingency plan is explicitly separate from and not a part of these carriers’ contract of carriage.

Passenger services during a lengthy tarmac delay

For all flights experiencing a lengthy ground delay at a U.S. airport, American Airlines, Envoy, PSA and Piedmont will:

• Provide passengers with adequate food and potable water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
• Ensure that operable lavatory facilities will remain available while the aircraft remains on the tarmac.
• Ensure adequate medical attention is available, if needed, while the aircraft remains on the tarmac.
• Ensure a comfortable cabin temperature is maintained.
• Ensure passengers on the delayed flight will receive a notification regarding the status of the delay when the delay exceeds 30 minutes.
• Notify passengers on a delayed flight each time there is an opportunity to deplane from an aircraft if the opportunity to deplane actually exists.

At American Airlines, Envoy, PSA and Piedmont, the safety and comfort of our customers is always an important priority, especially during flight delays. We are confident our contingency plans will lessen your inconvenience.

Jobs Title	Location
Customer Service Agent	Charlotte, NC, US
Customer Assistance Representative Part Time	Salt Lake City, UT, US
Analyst/Senior Analyst, Contact Center – Continuous Improvement	Ft Worth, TX, US
Premium Customer Service Representative Part Time	Charlotte, NC, US
Customer Service Agent Part Time	Charlotte, NC, US
Staff Assistant I, Airport Station	Boston, MA, US
Staff Assistant I, Airport Hub/Gateway	New York City, NY, US
Customer Service Manager, Airport Customer Care	New York City, NY, US
Fleet Service Agent	Reno, NV, US
Customer Service Manager, Airport Customer Care	Los Angeles, CA, US
Customer Service Manager, Airport Customer Care	Phoenix, AZ, US
Staff Assistant I, Airport Hub/Gateway	Los Angeles, CA, US
Representative, Premium Guest Services – Mexico MEX	Mexico City, CMX, MX
Agent, Reservations – United Kingdom LPL	Liverpool, LIV, GB