Necessary Info:
This emptiness is just for a recruitment drive in Sri Lanka, candidates who can be found for assessments in Sri Lanka.
Job Function:
Acts as Air Arabia’s ambassador; strives to realize clients’ loyalty and to advertise a constructive company picture, always, by enhancing the general clients’ expertise. Supplies wonderful customer support to all passengers while guaranteeing their security and luxury are achieved all through the entire flight cycle. Be prepared and match to function guaranteeing productiveness is according to set measures and firm’s adopted insurance policies and procedures.
Key Consequence Obligations:
Conduct:
- Ensures well timed attendance, correct grooming, health and legality of self for the assigned flights. Attends “Briefing” to make sure acknowledgement of flight particulars, distribution of roles, targets, safety checks, boarding, and many others.
Security Measures:
- Instructs passengers on security procedures to be adopted guaranteeing their security and luxury always.
- Identifies areas of security and safety dangers and companions with the Cabin Supervisor to take remedial motion in accordance with the SOPs (Customary Working Procedures).
- Administers first support to passengers the place obligatory.
- Informs Cabin Supervisor, Flight Crew and Captain, as acceptable, with any irregularities and malfunctions promptly.
Buyer Service:
- Welcomes passengers and assists of their boarding formalities; enters obligatory information into the plane log ebook as per Air Arabia and GCAA/CAA adopted procedures.
- Supplies fixed wonderful buyer providers to passengers by attending to their particular person pre-bookings, requests and wishes.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance policies and procedures detailed within the Operations Guide and different related directions.
- Contributes to maximizing on-board income and “Charity Cloud” program by effectively selling the on-board meals, merchandise and charity providers and thereby achieves particular person and workforce targets.
- Ensures correct and safe dealing with of money and bank card funds acquired in opposition to particular person gross sales and donations managed by him/her.
Crosschecking and Studies:
- Carries out pre-flight checks to make sure ample provides, emergency gear, catering gear and different specified gear previous to take off; gives report for any deficiencies to Cabin Supervisor and/or Captain as acceptable.
- Assists in guaranteeing the plane cabin is cleaned completely at transit stations and that enough re-catering and responsibility free merchandise are offered earlier than flying.
- Ensures orderly and full handover/takeover of the cabin to/from catering, cleansing and/or upkeep workers.
- Carries out the post-flight briefing and evaluation reviews as per adopted insurance policies and procedures: gives goal analysis of the Cabin Supervisor, reviews any issues or discrepancies on flight, closing and sealing of responsibility free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
- Maintains obligatory skilled and security data and competitiveness by attending recurrent trainings, emergency procedures trainings, and academic workshops and by guaranteeing present license.
- Contributes to workforce effort by undertaking associated outcomes and reaching allotted gross sales targets and targets.
Necessary Necessities:
- Age: Between 20 to 33 years
- Minimal Top: 160 cm (Feminine), 168 cm (Male)
- Weight: To be in proportion to Age and Top
- Clear pores and skin with no marks or tattoos that will be seen while carrying the cabin crew uniform
- Medically/ Bodily match to carry out Cabin Crew duties
- Capability to swim with support of a flotation system
{Qualifications} (Tutorial, coaching, languages):
- Diploma or Greater Secondary Certificates is suitable for this position; a diploma in Journey/ Tourism is a plus.
- Coaching in First Help, Security and Emergency Procedures are an added worth.
- Match to fly, has good basic well being, no severe medical circumstances or persistent illnesses.
- Proficient in Microsoft Workplace.
- Language: Should be fluent in Written and Spoken English.
Work Expertise:
- Contemporary graduates are inspired to use for this position.
- Earlier expertise as cabin crew or in a customer support position within the Airways/Aviation/ or hospitality Industries shall be handled as an added worth.
- Lively cabin crew license is a bonus.
- Able to working in shift sample and for prolonged working hours.
- Reveals excessive flexibility and flexibility to frequent adjustments and busy schedules.
- Demonstrates the power to contribute and efficiently ship in opposition to insurance policies, procedures, and set KPIs.
