Job Goal:
Acts as Air Arabia’s ambassador; strives to attain prospects’ loyalty and to advertise a optimistic company picture, always, by way of enhancing the general prospects’ expertise. Gives wonderful customer support to all passengers while making certain their security and luxury are achieved all through the whole flight cycle. Be prepared and match to function making certain productiveness is in keeping with set measures and firm’s adopted insurance policies and procedures.
Key End result Tasks:
Conduct:
- Ensures well timed attendance, correct grooming, health and legality of self for the assigned flights. Attends “Briefing” to make sure acknowledgement of flight particulars, distribution of roles, targets, safety checks, boarding, and many others.
Security Measures:
- Instructs passengers on security procedures to be adopted making certain their security and luxury always.
- Identifies areas of security and safety dangers and companions with the Cabin Supervisor to take remedial motion in accordance with the SOPs (Normal Working Procedures).
- Administers first support to passengers the place essential.
- Informs Cabin Supervisor, Flight Crew and Captain, as acceptable, with any irregularities and malfunctions promptly.
Buyer Service:
- Welcomes passengers and assists of their boarding formalities; enters essential knowledge into the plane log e-book as per Air Arabia and GCAA/CAA adopted procedures.
- Gives fixed wonderful buyer providers to passengers by attending to their particular person pre-bookings, requests and wishes.
- Identifies and assists passengers experiencing stress or difficulties in accordance with the corresponding insurance policies and procedures detailed within the Operations Handbook and different related directions.
- Contributes to maximizing on-board income and “Charity Cloud” program by effectively selling the on-board meals, merchandise and charity providers and thereby achieves particular person and workforce targets.
- Ensures correct and safe dealing with of money and bank card funds acquired towards particular person gross sales and donations managed by him/her.
Crosschecking and Reviews:
- Carries out pre-flight checks to make sure adequate provides, emergency gear, catering gear and different specified gear previous to take off; gives report for any deficiencies to Cabin Supervisor and/or Captain as acceptable.
- Assists in making certain the plane cabin is cleaned totally at transit stations and that satisfactory re-catering and obligation free merchandise are offered earlier than flying.
- Ensures orderly and full handover/takeover of the cabin to/from catering, cleansing and/or upkeep workers.
- Carries out the post-flight briefing and evaluation reviews as per adopted insurance policies and procedures: gives goal analysis of the Cabin Supervisor, reviews any issues or discrepancies on flight, closing and sealing of obligation free containers.
- Accounts to Cabin Supervisor for the conduct of passengers; carries out the duties of ‘Cabin Supervisor’ when designated as such by the Captain.
- Maintains essential skilled and security data and competitiveness by attending recurrent trainings, emergency procedures trainings, and academic workshops and by making certain present license.
- Contributes to workforce effort by undertaking associated outcomes and attaining allotted gross sales targets and goals.
Essential Necessities:
- Age: Between 20 to 26 years
- Minimal Peak: 160 cm (Feminine), 168 cm (Male)
- Weight: To be in proportion to Age and Peak
- Clear pores and skin with no marks or tattoos that might be seen while sporting the cabin crew uniform
- Medically/ Bodily match to carry out Cabin Crew duties
- Capacity to swim with support of a flotation machine
{Qualifications} (Tutorial, coaching, languages):
- Diploma or Increased Secondary Certificates is suitable for this position; a diploma in Journey/ Tourism is a plus.
- Coaching in First Help, Security and Emergency Procedures are an added worth.
- Match to fly, has good common well being, no severe medical situations or persistent illnesses.
- Proficient in Microsoft Workplace.
- Language: Have to be fluent in Written and Spoken English.
- Fluency in Arabic is most well-liked.
Work Expertise:
- Recent graduates are inspired to use for this position.
- Earlier expertise as cabin crew or in a customer support position within the Airways/Aviation/ or hospitality Industries shall be handled as an added worth.
- Lively cabin crew license is a bonus.
- Able to working in shift sample and for prolonged working hours.
- Exhibits excessive flexibility and flexibility to frequent modifications and busy schedules.
- Demonstrates the flexibility to contribute and efficiently ship towards insurance policies, procedures, and set KPIs.
