Cebu Pacific Careers: Cargo Reservations & Customer Service Agent – HKG
About Us
Cebu Pacific’s Cargo is one of the most exciting operations of the airline. Every shipment is precious to us as we put the same level of care as the sender would every time they entrust their shipping to Cebu Pacific. One of the teams behind every success of our Cargo operations are our Cargo Reservations and Customer Service Agents. As this side of the business continues to expand, so does our need to find new talent who share our value of striving for excellence in delivering what we commit, strengthening partnerships and creating possibilities.
Apply today and be JUAN of the game changers of the Philippines’ leading airline, Cebu Pacific as a Cargo Reservations and Customer Service Agent for our Hong Kong Office.
Primary Responsibilities:
- Handle cargo reservations, inquiries, problems encountered by cargo clients and liaise with the relevant internal or external units of the cargo department.
- Monitor available capacity for cargo and ensures space are maximized.
- Provide a common customer experience with requisite customer and internal follow ups to resolve the issue and to keep the customer informed to the progress of the query.
- Builds awareness of Cebu Pacific Cargo products and services through customer interactions.
- Develops relationships with customers beyond the required professional interaction.
Qualifications:
- Must have experience in reservations or customer service.
- Preferably with basic knowledge in air cargo sales and operations.
- Preferably a bachelor’s degree graduate.
- Must be proficient in spoken and written English, Cantonese, Mandarin.
