– Analysing anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimized and the passenger service levels are not impacted. – Ensuring the Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our passengers. – Controlling expenditure on damage baggage replacement and lost baggage claims and delegation of baggage claims processing to Supervisors/ASAs to ensure all of the baggage services aspects are processed effectively and in a timely manner. – Assisting the Airport Services Manager in preparing the staff annual leave plan as necessary and ensuring staffing levels are optimised. – Undertaking various administrative duties as delegated by Airport Services Manager, including preparation of the monthly station report and attending various meetings to ensure Emirates interests/requirements are appropriately represented at such meetings. Providing cover for the ASM in his/her absence. This requires 24/7 availability in case of emergency. – Assisting the ASM in the Employee Performance Management process and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plans) as well as supporting, coaching and guiding staff members to ensure maintenance of passenger service and other standards, such as grooming. – Managing and administering all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (in order to safeguard revenues, operational data and avoid discrepancies). – Undertaking projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures, thereby improving efficiency and quality of service delivered at the station. – Assisting the ASM in ERP (Emergency Response Planning) and other relevant tasks.
Qualifications & Experience
– Advanced level of education or equivalent – Must have completed relevant and recognised professional training courses in Passenger Services and Ground Operations – Given the specific requirements at outstations, a minimum of 5 years’ experience is required in Airport Passenger Handling / Operations, including at least 3 years in a supervisory position. – A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems – Knowledge of Dangerous Goods Regulations & Weight & Balance, Baggage Tracing and Claims Handling – Proficiency in Microsoft Office Applications, including Word/Excel – Fluency in spoken and written English and German. Information – Applicants must have the legal right to live and work in Germany. The Company will not – provide assistance with obtaining work permits.
Salary & Benefits
Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers