OUR VISION
Kuwait Airways aims at setting the standard for customer orientation and become an admired airline to fly, to invest in, and to work for. To provide customer-oriented services that meet the individual needs and preferences of our clients. For clients who look for best-in-class services, we provide for them a premium product. For clients seeking value for money, we provide a reliable economy product. Our philosophy is to be an airline with a global reach and a local touch. Our clients will appreciate our services that enhance both novelty and tradition.
OUR GOALS
- To provide customer-oriented services that meet the individual needs and preferences of our clients.
- For clients who look for best-in-class services, we provide for them a premium product.
- For clients seeking value for money, we provide a reliable economy product.
- Our philosophy is to be an airline with a global reach and a local touch. Our clients will appreciate our services that enhance both novelty and tradition.
CUSTOMER
- To serve the entire community of Kuwait
- To become the preferred carrier for inbound business travel.
- To become a link for Business and Leisure travel between Eastern and Western regions.
MARKET
- We are an international airline. We connect the Kuwaiti economy and society with the world whenever it is economically feasible.
- We are an important link. The geographic location of Kuwait allows us to link with the GCC countries, the Indian sub-continent and Asia with Europe, and the USA and vice versa.
FINANCIAL VIABILITY
- To grow in line with the market demand in Kuwait and capture further growth opportunities in the Middle East.
- To provide a viable investment opportunity to the private sector.
- For us, financial viability is the key to become a trusted and respected enterprise to our investors, customers and employees.
- After the Liberation of Kuwait in 1991, we proudly rebuilt Kuwait Airways. With the same spirit we look at the future and take the challenge of transforming Kuwait Airways into a profitable enterprise.
TECHNOLOGY
- To use technology to improve our product reliability, safety and on-time performance.
- To use integrated Management Information Systems to support the management decision-making by providing accurate and actual information on market and own performance.
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