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Royal Jordanian Airline Jobs : Airport services Agent – Aqaba

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Job Description

Job Purpose:

The position holder is responsible for ensuring a smooth acceptance of passengers through participating in the passengers’ travel experience providing the needed services (check-in, Boarding, Transfer, Baggage Services …etc.) prior and post the passenger’s flight.

Duties & Responsibilities:

  • Carrying out passengers check-in process within the set time limitations
  • Checking the serviceability of check-in counters and reporting any malfunction.
  • Displaying the required security and safety notifications at the check-in counters Preparing check-in counters
  • Keeping documents and information secured from unauthorized use in accordance with the set regulations and regulatory requirements
  • Handling passengers’ embarkation process in due time as per the set procedure (crown class, special needs, etc.)
  • Implementing the process of reporting the passengers to baggage security control in due time
  • Handling the delayed flights as per the set procedure
  • Performing the required flights related Announcements in due time
  • Preparing the required documents (limited release tags, Cabin baggage tags, indemnity forms ,etc.) to be available during  the boarding process and to be collected after completion of boarding  process
  • Carrying out transfer check -in process for passengers and their baggage within the set time limitations
  • Recording and handling baggage claims for destruction, loss, damage or delay, as per the set procedures
  • Carrying-out baggage claims handling process for Customer Airlines as per the signed agreement 
  • Preparing baggage services counters with the required labels, voucher, forms, etc.



  • Very good command of English and Arabic language
  • Computer skills
  • Quality and security consciousness
  • Ability to work under pressure
  • Customer services skills


Business Administration or any related field

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